I told him that I wanted to connect my PC to my Virgin router via ethernet. DTully. Looking at the service hers it is not showing active. During the hub 5 installation process the virgin media engineer stated that the virgin media wifi cable lines werent even on their system and that they weren't working properly as even had problem setting it up. 1st one replaced the box with two previous models but same problem. on 23-11-2022 10:23. Want to post how awful service Virgin media provide 15/02/2022 - is when when my Internet go live date was. Re: No internet after engineer visit. Unlike BT and Sky, Virgin Media runs on its own cable network. See all Test Engineer salaries to learn how this stacks up in the market. an English call centre. A Ti-Vo was installed in one of the upstairs bedrooms. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. @Anonymous User. After my Sky HD box started not recording, or rather not recording after the end of programs I am recording, I called Sky ad they promised an 'engineer' would call this moring betwen 8 and 1. build flat I needed Vodafone to send an engineer out. 3. My thinking now is that you bill the Neil Berkett £60. TV Services not activated after suspension. 08-02-2023 01:51 PM. Speed Virgin Media Not Allowing Me to Cancel. I have fixed the problem myself by moving the BT Master socket next to the Virgin hub and connecting it to the adapter you sent. Went on to murder two women. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. 2. Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline. The best way to cancel an Engineer visit, is to call Customer Services on 150 during working hours. The two engineers out of the four, reported the box problem, but obviously it hasn’t been taken seriously,hence the two. Hi @nickygalea, We have a dedicated page on our Community Forums along with a page with more details on our website for further information, but essentially what the switchover means is that your landline service will instead operate via your broadband router using. Alessandro VoltaThe forum team may help with a deadlock letter (If not the compo). 10-09-2020 22:04. Next door but one had his full installation. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. If you don't mind, I will need to send you a private message to pass security. £29. Hi @MurphynBrown. 00 pm. Yes the situation is a bit messy and confused. The box should reboot, the power button will turn blue, and it should reset and boot up normally. cancel. Plusnet Menu Broadband Fibre broadband & phone. They told me an engineer would visit. We would like to show you a description here but the site won’t allow us. on 05-09-2023 19:56. That's what I go by anyway. How do I get in touch with Virgin media? 0 Kudos Reply. All clueless. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. That's only partly correct. wait here and VM should sort something. DTully. My internet was supposed to have been live on Tuesday, no engineer required. Yes the situation is a bit messy and confused. Openreach engineer has twice failed to turn up - considering cancelling my contract. Calling up they say they can't tell us when they'll arrive and to make an account online. Engineers fails to turn up in My Virgin Media App yesterday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I will pop you over a private message - as I need to confirm some details. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. 59pm on the date initially confirmed in writing with the customer. Kids were. deleted (deleted) Fri 17-Dec-21 13:30:06: Re: Joined talktalk fiber 65 engineer hasn't turned up. Calling up they say they can't tell us when they'll arrive and to make an account online. FYI that I do not work for NOW, just a NOW customer trying to help. Select “Settings” and press the “OK” button again. Phone line not working since upgrade. i have tried all the online fixes to no avail. Openreach engineer has twice failed to turn up - considering cancelling my contract. . Ignore all the options and don't press any buttons then you should be placed into a. Having been almost caught out by a Microsoft Scam, taking a similar form, I was suspicious, particularly as they did not know my name, but they did know (or guessed) that I was a. My Virgin Media App. If everything is correct, click Confirm. I'm so annoyed at waiting in all day, only to have no communication from either Collect Engine or Virgin Media. Please look out for the purple envelope in the top right of your screen. on 08-06-2023 16:51. You might like to try giving full details here first to get some advice. Broadband Fibre broadband & phone. Speed. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 1 ACCEPTED SOLUTION. . Here’s how much we’ll credit you for the following service issues: £9. So I have no idea when I will be connected. The visit will be viewable in your online account shortly - virg. Non-fault callouts such as this are a £25 fee. I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. No texts have arrived, I did check on my third attempt that they had my mobile number correct. @Anonymous User. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. £9. Manage Your Account. • If you select Change Network Settings > From here, you can change or update your WiFi settings. He also denied virgin use Kier. Engineer came yesterday to - 5316582. Turn on suggestions. Up to speed 159 Views Message 2 of 3 Flag for a moderator. virgin unit (PLASTIC CASE) fitted outside of the house is falling apart and has water inside the download speed hardwire check is varying between 40 and 55 Mbps max ,should be around 100 plus. Test your wireless connection. 360 Box not connecting to TV. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. I have talked to about 10 different people on the phone and on the chat. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. i've called up five times today and every time been promised a call back from with an engineer or a manager but have heard nothing. Jay28. There's still clearly something going on here, despite using the online Virgin media. Nothing has happened. After entering the Hub settings, it turned out that the telephony was turned off. Been trying to phone now for several days and it gets cut off every single time after waiting 45+ minutes. The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied. also modem has reset itself a couple of times . Mark as. @Smeags wrote: Hi. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. In the whole time, no one showed up with not a single email or text message of explanation why. had various members of Virgin Media suddenly pop up on screen looking confused then disappear again, and it generally felt as if whoever was meant to be in. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. 10. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. Changing your installation date. Options. I have just moved to a new house and I had a Virgin media engineer scheduled to setup my broadband last Wednesday 10/05/17. Engineer no show and no contact. The engineer then turns up for their appointment and can't doing anything as the external work has not been done. Tudor. It's a decent yardstick for most circuits. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. I've booked for an engineer to come this afternoon. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I had a engineer from BT booked for a afternoon visit between 1-5, he turned up at 3, went to work on the phone lines outside and never came back, at about 6pm,I went to look for. I ran all the automatic checks twice with no result, then called the helpline who told me to monitor the situation for 24 hours. You can find confirmation of the visit via your online account. Options. Networking and WiFi. SpeedHello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. Networking and WiFi. 22/08/10 - 16:14 #5. Using your remote control Select Help & Settings on the Home screen. If a customer wishes to switch to a 360 box then that's an entirely different process, it's classed as a regrade and there would be a fee of £24. You’ll need an adapter to get your fibre landline service up and running. I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. - Between 7:40-17:10 - Perfectly fine. The router only gets involved if this a V6 with internet connectivity issues - live TV doesn't use the internet, OnDemand & streaming does. in/myVM - where you can amend/cancel if needed. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. Jowa21. m. I received a booking for an engineer after going through the on line checking process. 12. Is ther. 10-09-2022 17:45 - edited 10-09-2022 17:47. If you extended the cables yourself that could be the problem. This. With this I've created an internet monitoring script to detect when my PC losses internet connectivity. If there is no record there is no proof and he can not send an engineer. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. on 10-02-2023 10:41. on 01-06-2022 14:17. No show, rang now at 645pm they said they would get back to me at 7 but didnt. 18/10/07 - 13:56 #4. I'm trying to contact the salesman who I previously talked to but he is not returning my calls. You will only have been sent a QuickStart pack if the premises previously had VM. Up to speed. 1 Kudo. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Phone. Trying to get through to VM to get an engineer as my previous post on here was flagged as "solved" (because I marked the post as helpful?. He then attached his portable TV to the original V Box - no. Lolobee96. We would like to show you a description here but the site won’t allow us. Downstream power should be between -6 and +10, Upstream power between 34 and 51. An Engineer came on 10/11/22 and rectified the “ deadline” it worked for a few days but the same problem has arisen. Then take the very well worn path to Ombudsman Services. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Joining in. Received text earlier in week to confirm I was KEEPING the appointment. Average salaries for Virgin Media Software Engineer: $116,902. If you don't mind, I will need to send you a private message to pass security. Whilst this isn't ideal, it does happen on occ. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. Forum Member. If that matches with the tech visit today, then today is when you start counting from at £5. 06-11-2019 9:40. It ended with an engineer visit and repair. My line is down again, my attempt to connect to Hub has failed. At about 3pm Tuesday I received a notification from the My Virgin Media app informing me "Great news, the network. We would like to show you a description here but the site won’t allow us. 0 Kudos. £5. To be clear, this part-block is only in place for customers who haven't got an appointment in place. According to the automatic compensation rules I should be entitled to. The box itself crashes daily and is unable to access. 30/06/19: we submitted another complaint to Virgin Media 05/07/19: another Virgin Media engineer visited to assess the damage 11/07/19:. The broadband signal is weak and non existent in some rooms. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Gaming Support. Restart your equipment. I need an engineer to move the Virgin hub to a different part of the house as part of setting up a mesh system. Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Re: Engineer appointment is too far. Dan1983. If Openreach records show that you have a socket. No the hub 5 keeps flashing red then turning solid white then flashing red again. Community; Volt. I'm not in the UK and had to arrange for someone to arrive at 4 p. There may also be a £9. How do you get through to someone - 5376938. Solved: Cancelled my Sky services to move to Virgin but have had 2 failed installations due to external cabling required. 1 ACCEPTED SOLUTION. Total Loss of Service. staff will book something it takes them a few days to get to threads or ring but. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. I have had Virgin Media engineer round twice. Megan_L. Be aware that, given the time of year, this will not be immediately. A virgin media engineer made a mess of my wall during installation. eg 2landline help and support page tells you to follow the step by step instructions; there are no step by step instructions. Get our superfast unlimited fibre broadband. on 01-03-2023 00:20. 22 but did not appear. Cannot find details of visit in my account but. Browse Virgin Media Virgin Media. I have been a loyal customer of Virgin's for 12 years. 2. If it's more than just digging a small trench beneath grass/soil then there's a fair chance your installation may not be able to go ahead on the day and have to be rearranged until a suitable method can be agreed and preparations made. Account - Cable. on 10-02-2023 10:41. . All our contact methods can be found here - Regarding the phoneline itself - is. QuickStart, set up and connections. 12. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. If you’ve ran a test on your services or contacted us because you’re experiencing a fault with your Virgin Media services, we’ll. But if the socket is there and you have the router, it should be straight forward to set up yourself. Thanks for confirming, so I need to call them and attempt to get them to understand what is wrong and avoid another £25 charge!Options. There’s a broadband issue in your area and our technicians are on the case to fix things. . Re: Engineer appointment is too far. Used the 'diagnostics app on my mobile, and did a reset, checked cables, etc, powered off/on again, (following the instructions by diagnostics), no joy. on 25-11-2022 16:07. Earliest 4 days later on Saturday - 5223342. If there is a line in the property already the engineer may not need access to this, however I would make the landlord aware as to the install date anyway as they would likely need to access this anyway to check on the. I called Virgin as soon as I noticed the issue and. Forum Member. Status pages said no problems. Hey, Did anyone else get Virgin Media turn up at your. Follow these steps to install your virgin Media Broadband, TV and Phone service. I have called the helpline who has passed me back to the first link so I am going around in a loop. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). Options. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. My Virgin Media. The subsequent investigation into Williams. Updated on 25/08/23 by Abby_OVO. I have successfully charged them £20. An engineer visited my home today to move router and tivo box. I appreciate what you've said as we're always looking at ways to be better. They will just waste your time. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. wrote: Hi - No, I am with Virgin Media Fibre Broadband and Phone. Give the broadband team a call 0330 041 2460. You’ll then be able to use your same old phone to make. Told them the websites in questions have no restrictions - they come up in the search engine but won't open. You may also be charged a £25 fee if you want a change to the setup of our services in your home. I can see you're already getting some help from my colleague within a PM, I'll let them help further if you want to reply to their messages 🙂. Virgin did not turn up to collect boardband equipment. In response to Anonymous User's comment. 10. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. Speed. Eh, that's exactly why I left Virgin media. Some kind of appointments will not be able to be changed due to the type of appointment they are for. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. However after getting off the phone with her. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. Options. Hi Jez1085, Thanks for posting on our forums, I am sorry the engineer didn't arrive for the appointment time. . Jowa21. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. I have tried to call and I cant get past contract number as I dont have one yet. Turn off the V6 at switch; then on the V6 box hold down both the power button and the + button at the same time. Check out the do's and don'ts, in our Community FAQs. Hi GoMac, Thank you for reaching out to us in our community and welcome, sorry to see you have been unable to book a Technician for an adaptor for our Telephone Switchover, you would receive a letter and and an adaptor once a date for the change has been set up, if you need a technician. Hi Thanks for joining me on PM. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. - remove the ethernet. Hi @LadyEmma2023 👋. Engineer not turned up. TK Veteran. Options. I took the day off work especially as well. I do not work for VM. Text us 📲 on +44753 305 1809, and WhatsApp us on +447305 327 112 . But if the socket is there and you have the router, it should be straight forward to set up yourself. I was having a long running issue with my broadband intermittently disconnecting (in the end it turned out to be a wider VM issue) - I booked the engineer to come and waited in for them and they never arrived. Please can the problem - 5187411. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Honesty a five week delay is nothing in VM's world - you might like to at least start the process of investigating alternative broadband providers. Basically, a Virgin Media engineer turned up, connected all the cables, left the TV in the start up menu, told my husband to press OK at different stages. I thought you couldn't have a 360 and a V6 running on the same account at the same time. . 5 Virgin Media Software Engineer interview questions and 6 interview reviews. I will be able to get this set up for you. . Otherwise - explain the issues you're having on this forum and others can advise, VM. on 04-10-2022 17:39. I have been charged £25 for a call out fee! This was due to intermittent connection of devices. External work not completed in Networking and WiFi 3 hours ago; I have placed an order and had no confirmation of my purchase in QuickStart, set up and connections 7 hours ago; Damaged cable and unusable service. Have spent numerous hours on the phone to Virgin Media and the experience has been appalling. tvtimes Posts: 9,276. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. 30/1. Thanks for your reply @Dadocreate, I have checked our system and can see that you have spoken to the team again since posting this. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. I was supposed to get VM Fibre M500 fitted on Tuesday 6th Dec, the engineer turned up and said I needed a new cable running from the road to the house and this would happen the next day. We would like to show you a description here but the site won’t allow us. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. When you've picked the date and time you want, click Next. How do I book an engineer. Next door but one had his full installation. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. TV on the go. We would like to show you a description here but the site won’t allow us. Gaming Support. in the mean time. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. My Virgin Media. This follows on from an appointment made for last week. i have searched VM website but cant find how to make an appointment on line or home to chat to VM. Virgin Media continues to schedule 'call backs' to ensure an engineer has shown up. They were supposed to come. Next topic. You can be confident that we will do everything we can to ensure that it is put right. I called at 12. We would like to show you a description here but the site won’t allow us. Eventually got through on the telephone after 30 mins, and the Operator did her best but was clearly untrained, but I did end up with an egineer visit. Welcome to the forum. He did not have the 'staples' to move the cables across the room, but said that he was going to report it to virgin as the homeowner being undecided about the box location rather than a lack of equipment. Restart your equipment. on 04-09-2022 17:19. Options. 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. I do not work for VM. 4 hours ago. I know my hub is broken, but my question is do engineers carry spare hubs as I don’t want the engineer to arrive, tell me I need a new hub and say he has to order it. Thanks for reaching out to us and welcome to the Community Forums. TV on the go. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. Repairs and servicing of Virgin Media equipment come at no extra cost. I hope this helps you. 22 along with broadband and TV. I've also tried to find a number on the website but I can't find the right one. For a new customer call the Pre-installation and delivery team on 0800 052 1734. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. 2: Seeker. I took the day off work especially as well. Does virgin media have a system in place to alert them that an engineer failed to turn up at a job? Monday 29th between 4pm and 7pm was when the engineer should have. I believe it is a deliberate strategy by VM. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. 25 per day. If so, follow the on-screen instructions. eg4go to live chat to resolve issues and book engineer. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it.